CUSTOMER SERVICE STAFF

Lowongan Kerja CUSTOMER SERVICE STAFF PT. SML INDONESIA PRIVATE
To follow up order form customer and ensure the order sent to us as per our requirement (e.g. quantity, quality, timelines and specification)
To educate and assit customer to send order clearly
To follow up order. Issue order on AX system, send email to CS and Product Material Control (order process inhouse) and ensure timeliness
To monitor delivery performance and smooth order realising both
To maintain update customer profile information (delivery date)
To response and ensure customer enquiries and request are adresses in a timely manner
To preapre Proforma Invoice to customer
To track the payment and get approval from accounting departement to release the order
To handle outstanding payment and get approval from accounting departement to release the order
To inform warehouse to realese goods by preparing document once payment received
To clarify problem with customer in relation to slow payment and other operating matters to ensure order can be processes without delay
To handle customer complaints according to the company procedures and service standard
To coordinate with sales team, order departement and suppliers to ensure customer's re quirement are met
To proactively share among team members on system knowledge and lesson learnt from mistakes to improve quality of the whole team