Service Desk

Deskripsi Pekerjaan

This is a good opportunity be part of Xtremax Indonesia’s team. Currently, we are looking for new position as Service Desk team. As a Service Desk team, you will be working in different shifts and will be acting as an assistant between Xtremax’s team and customers. Want to take this good opportunity and be part of exciting team in one of the fastest growing IT Company? Join with us.

Responsibility
Monitoring Alert of Website Down & Data Entry
Chat Handling toward Book2Use (Xtremax Product and Service) Users
Incident Handling and Incident Report Management
Communicate with respective Account Executives, Infra and Developers
Support NOC’s works in SingaporeAssist CWP’s Service Desk, incident of infrastructure and portal

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Persyaratan

Able to speak and write in english.
Preferable skill and experience:
Has working experience as Customer Service
Understand basic of IT
Passionate in Customer Service
Have eagerness to learn new things.
Must be able to work during the night shift.
Preferably majoring on IT or English Literature
Fresh graduates are welcome to apply



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