Customer Operations Quality Assurance

Deskripsi Pekerjaan

- Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures

- Document call center processes and FAQs, and work on continuous improvement

- Achieve qualitative call monitoring & scoring goals as established

- Provide reports related with quality score of all agents on ongoing basis (daily, weekly, monthly)

Laporkan!
Lowongan ini mencurigakan?
Loker Premium


Persyaratan

- Strong communication skills

- Good team player, positive attitude, eagerness to learn

- Strong analytical & problem solving skill

- Minimum 1 year experience as QA within CS Area



via Facebook via Twitter via LinkedIn via Pinterest

Lowongan Kerja Customer Operations Quality Assurance | Lowongan Kerja Shopee | Lowongan Kerja Yogyakarta

Loker Customer Operations Quality Assurance | Loker Shopee | Gaji Shopee | Loker Yogyakarta
Tingkatkan Karir Anda Bersama w3loker.com

Lowongan Kerja Lainnya

  • 1
    Lowongan Kerja Customer Success Agent Team
    Customer Success Agent Team

    Customer Success Agent is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissa...

    Full-time

    Rp. Nego


    Lihat

  • 2
    Lowongan Kerja Call Center
    Call Center

    Receive incoming call from customer (Menerima panggilan telepon dari pelanggan) Handling complaint customer (Mengatasi keluhan pelanggan) Make a report (Membuat laporan) Compensation & Benefit Basic salary OT & PH Shift Allowance Perform Allo...

    Full-time

    Rp. Nego


    Lihat

  • 3
    Lowongan Kerja Customer Success Agent
    Customer Success Agent

    Interactive learning activities in our Customer Success Academy with extra guidance and mentors; Answering incoming conversations via live chat; Helping the Customer to improve their success online by assessing their needs; Adjusting the product and ...

    Full-time

    Rp. Nego


    Lihat