Customer Service ID

Deskripsi Pekerjaan

- Provide help desk support to Web Hosting users through conversations (live chat and phone); - Identify customer needs and help customers use specific features;
- Inform customers about new features and functionalities; Follow up with customers to resolve their technical issues;
- Gather customer feedback and share with internal team (Product, Acquisition, Reputation Management, Finance, etc.);
- Assist the Server Admin to monitor server performance; Response and check abuse of service (spam/ phishing).

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Persyaratan

- Advanced in English; Min Diploma in any field (IT field is a plus);
- Having knowledge in the domain, hosting, blog, and website will be valued; Have a set of skills customer-oriented;
- Outstanding communication and negotiation skills; Confidence, friendly and caring;
- Enthusiast in self-development and fast learner, specifically related to IT.



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Lowongan Kerja Customer Service ID | Lowongan Kerja PT Web Media Technology Indonesia (Niagahoster) | Lowongan Kerja Sleman

Loker Customer Service ID | Loker PT Web Media Technology Indonesia (Niagahoster) | Gaji PT Web Media Technology Indonesia (Niagahoster) | Loker Sleman
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