CUSTOMER RELATIONS TEAM LEADER

Lowongan Kerja CUSTOMER RELATIONS TEAM LEADER IKEA
Optimizing the relationship with our customers by working together with other functions in order to increase customer satisfaction thereby driving sales growth and sustained long-term profitability.
Always being available to deal positively and quickly with issues raised by customers thereby supporting co-workers when they cannot resolve a need.
Working in my area of responsibility, supporting and coaching my co-workers to ensure customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us.
Working with my manager and team to identify the root cause of recurring problems. Agreeing and implementing improved ways of working and following up to ensure we have been successful in resolving such problems for future customers.
Ensuring the right number of co-workers is in the right place at the right time to serve our customers and run the department successfully.
Understanding the department’s action plan and support the goals and targets given which ensures the effective execution of our action plan.