CUSTOMER SERVICE SUPERVISOR

Deskripsi Pekerjaan

Works directly with Center Management to ensure service model is being executed 100%. Maintains quality service by establishing and enforcing organizational standards.
Maintains friendly, courteous, polite and helpful customer service through employees to ensure that each visit by a customer results in personalized service, with great food and beverage that is promptly delivered in a clean and inviting environment.
Provides information on center programs and services, promotions, pricing and specials.
Remains highly visible by spending a majority of time walking the center observing employee/customer interactions and providing leadership for the staff.
Addresses customer complaints and disruptions in a professional manner.
Tracks lane availability, assigns open lanes, prepares for leagues and starts leagues on time.
Maintains a safe environment for employees and customers.
Supervise and addresses employee relations issue during shift as appropriate.
Follows cash control procedures including opening/closing cash procedures to include preparing reports by collecting, analyzing and summarizing information and submits to center Management for review and approval.
Unloads, stocks and maintains required inventory level.
Performs other routine management tasks necessary to the efficient operation of a bowling center during shift.

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Persyaratan

3 years proven experience Customer Service Supervisor in sport or hospitality Industry is preferred.
Excellent time management and communication skills
Ability to manage multiple projects independently
MS Office proficiency
Willing to submit references from previous employment
Able to speak, read and function in English



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Lowongan Kerja CUSTOMER SERVICE SUPERVISOR | Lowongan Kerja PREMIUM LANES MANAGEMENT, PT | Lowongan Kerja Palembang

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