Customer Care
- Kategori: Customer Service
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- Lokasi: Jakarta Pusat, Jakarta
- Jenis Pekerjaan: Full-time
- Gaji: Rp. Nego
- Nama Perusahaan: PT Robot Rupiah Timur Baru
Deskripsi Pekerjaan
Manage incoming feedback over the phone, email, chat, application play store, social media, and other channels.
Identify and assess customer needs to achieve satisfaction by determining the root cause of the problem, selecting and explaining the best solution to solve their problem, clarifying the issue, and following up with them to check the resolution of the problem.
Process of incoming feedback to ticket into the system, follow-up with customers, update existing issuer and coordinate with internal teams as needed.
Maintain any records of customer interaction and file documents of the problems and the solutions related to the customer service function.
Follow communication procedures, guidelines, and policies.
Persyaratan
Proven experience with good performance specializing in customer care or equivalent.
Customer orientation and deliver quality service level in a professional, efficient, timely manner and good problem-solving ability.
Comfortable working in a dynamic fast-paced environment and a shifting work schedule.
Lowongan Kerja Lainnya
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CUSTOMER SERVICE STAFF
Responsible for handle incoming & outgoing calls and assist visitor/guests at Front Office Giving excellent service to customer
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CUSTOMER RELATION
Deliver group-sales target Conduct in-bound and out-bound calls Manage, map and update customer database Produce leads, follow up and visit customers
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Customer Service Officer
Wanita, Usia maksimal 27 tahun Pendidikan minimal SMA/SMK Memiliki pengalaman kerja sebagai CS minimal 1 tahun Mampu berkomunikasi dengan baik Mampu melayani customer dengan baik dalam hal memberikan informasi ataupun keluhan customer
Perusahaan
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Informasi Penting
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