Customer Support Specialist
- Kategori: Customer Service
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- Lokasi: Jakarta Pusat, Jakarta
- Jenis Pekerjaan: Full-time
- Gaji: Rp. Nego
- Nama Perusahaan: PT. Infinitium Solutions
Deskripsi Pekerjaan
First point of contact, identifying nature of queries and routing to the appropriate team if required.
Customer on-boarding for all the payment services offer by company.
Take ownership, log, and co-ordinate all related queries and request from customers.
Follow up and solve incidents; escalate incidents to when unable to resolve and ensuring that service quality levels meet expectations.
Communicates with customers through various means (oral, written, electronic) to remotely resolve customer problem and verifies resolution of problem with the customers.
Log all queries and request to IT support ticket system.
To perform an initial assessment, attempts to resolve or escalate the problem, based on agreed service level (SLA).
To escalate to 2nd level support group when required with detailed description of the problem for further troubleshooting and resolution.
To monitor the escalation procedures and keep end-users informed.
Persyaratan
Candidate must possess at least a Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Information Technology/Business Studies/Administration/Management or equivalent
Experience in administration & operation fields
Multi-tasking and knowledge in E-Commerce/Payment Services are added advantages
Willing to learn, positive attitude and self-motivated
Has experience in Customer Service or at least passion in providing good service and resolving issues
Strong sense of responsibility and good team spirit
Good manner and communication skill
Prepare reports and analysis for management review
Graduates are welcome if able to provide strong portfolio on this position
Lowongan Kerja Lainnya
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CUSTOMER SERVICE STAFF
Responsible for handle incoming & outgoing calls and assist visitor/guests at Front Office Giving excellent service to customer
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CUSTOMER RELATION
Deliver group-sales target Conduct in-bound and out-bound calls Manage, map and update customer database Produce leads, follow up and visit customers
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Customer Service Officer
Wanita, Usia maksimal 27 tahun Pendidikan minimal SMA/SMK Memiliki pengalaman kerja sebagai CS minimal 1 tahun Mampu berkomunikasi dengan baik Mampu melayani customer dengan baik dalam hal memberikan informasi ataupun keluhan customer
Perusahaan
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Informasi Penting
- Hati-hati penipu mengatasnamakan PT. Infinitium Solutions
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