CALL CENTER CONSULTANT

Deskripsi Pekerjaan

Build and set up a new call center team in Indonesia for the company's foreign client.
Create & develop call scripting & create SOPs for inbound/outbound calls
Efficiency; help to put in place strategies to realize improvement in operational performance.
Train existing employees and help to hire/grow a new team
Develop and drive a culture that supports coaching, developing and motivating employees to perform at highest standards.
Focus on continuous improvement; continually evolve and develop the practices in place to keep our people and our customers smiling.
Proactively; review and assess all processes with a view to making recommendations for improvement.

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Persyaratan

Must have excellent written and verbal English communication skills, fast and accurate typing.
Have good problem analysis, problem-solving skills, and fast decision making.
Fluent English Speaking with no accent.
Have minimum 4 years of experience managing Customer service team/call center/banking, tele sales/online shopping/insurance/logistic, hospitality and tourism industry.
Exposure to international clients is a must.
Familiar with all software associated with international call centers.
Bachelor’s degree in related field
Understanding of the principles of customer service and customer behavior
Strong coaching and leadership skills.
Good knowledge of contact center technology and operations is a must
Proven ability to motivate and lead high performing teams to meet KPIs and targets
Have a great work ethic & good communication skills.



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Lowongan Kerja CALL CENTER CONSULTANT | Lowongan Kerja PT Mindo Small Business Solutions | Lowongan Kerja Yogyakarta

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