CALL CENTER CONSULTANT

Lowongan Kerja CALL CENTER CONSULTANT PT Mindo Small Business Solutions
Build and set up a new call center team in Indonesia for the company's foreign client.
Create & develop call scripting & create SOPs for inbound/outbound calls
Efficiency; help to put in place strategies to realize improvement in operational performance.
Train existing employees and help to hire/grow a new team
Develop and drive a culture that supports coaching, developing and motivating employees to perform at highest standards.
Focus on continuous improvement; continually evolve and develop the practices in place to keep our people and our customers smiling.
Proactively; review and assess all processes with a view to making recommendations for improvement.