Customer Operations Quality Assurance

Deskripsi Pekerjaan

- Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures
- Document call center processes and FAQs, and work on continuous improvement
- Achieve qualitative call monitoring & scoring goals as established
- Provide reports related with quality score of all agents on ongoing basis (daily, weekly, monthly)

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Persyaratan

- Minimum Diploma Degree
- Good team player, positive attitude, eagerness to learn
- Preferably has Minimum 1 year experience as QA within Customer Service Area
- Driven and motivated
- Excellent communication capability
- Strong analytical and problem-solving skills



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Lowongan Kerja Customer Operations Quality Assurance | Lowongan Kerja Shopee | Lowongan Kerja Yogyakarta

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