CS Agents & Merchant Operations Lead

Lowongan Kerja CS Agents & Merchant Operations Lead PT Tokopedia
Leading team of outsourced and in-house merchant-facing and buyer-facing agents handling Tokopedia Fulfillment-related tasks and issues

Developing targets, processes and structure for the agents and resolutions team

Developing and implementing the most effective service strategy for merchants and buyers alike

Compiling issue insights and provide recommendations regarding our operational, product and service improvements going forward

Resolving day-to-day issues and complaints and escalating wider issues to relevant parties