Customer Experience Analyst
- Kategori: Customer Service
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- Lokasi: Jakarta Selatan, Jakarta
- Jenis Pekerjaan: Full-time
- Gaji: Rp. Nego
- Nama Perusahaan: PT Autopedia Sukses Lestari Tbk.
Deskripsi Pekerjaan
Define process end to end from customer journey
Create and review process SOP
Analyze customer issues to drive product solution
Implement best in class customer service standard
Execute service training
Persyaratan
Minimal 3 Years of experience in customer experience/process improvement/transformation strategy
Minimal Bachelor's in Any major Industrial engineering (advantages).
Excellent communication skill
Good Problem solving and Good personality
Expert in excel
Customer oriented mindset
Lowongan Kerja Lainnya
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CUSTOMER SERVICE STAFF
Responsible for handle incoming & outgoing calls and assist visitor/guests at Front Office Giving excellent service to customer
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Customer Service
Pria/Wanita Minimal Lulusan D3 Memiliki Pengalaman Sebagai CS Inbound , Outbound / Live Chat / Email min 6 Bulan Bersedia Bekerja Shifting 24 Jam Dapat Berkomunikasi Dengan Baik Dapat Mengoperasikan MS.Office Dengan Baik Available Untuk Join Segera
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CUSTOMER RELATION
Deliver group-sales target Conduct in-bound and out-bound calls Manage, map and update customer database Produce leads, follow up and visit customers