Wanita, Usia maksimal 27 tahun Pendidikan minimal SMA/SMK Memiliki pengalaman kerja sebagai CS minimal 1 tahun Mampu berkomunikasi dengan baik Mampu melayani customer dengan baik dalam hal memberikan informasi ataupun keluhan customer

- Handling all incoming/ walk in customer at branches - Manage online booking and arrange pickup - able to maintain good relationship with customer - process the parcel shipment process (measuring, weighing, packing if needed) - be a helpfull custome...

Conduct analysis in order to generate improvement ideas for After Sales customer satisfaction. Manage the improvement project implementation. Conduct PDCA in CS project improvement. Initiate activities to improve dealers' services in order to increas...

Membalas chat customer (Closing) Menanggapi keluhan customer Menerima komplain dengan baik

- Maintain and develop internal support and Livechat quality standards. - Review a subset of support agents’ conversations (chat). - Assess support interactions based on internal standards. - Analyze all customer service metrics (e.g. CSAT, FRT, IQS)...

Monitoring Customer Service and ensure they are doing well with the SOP Conducting tests at different stages of handling complaint, from the first holding case until finishing the case Reporting any defects or problems to senior staff