- Maintain and develop internal support and Livechat quality standards. - Review a subset of support agents’ conversations (chat). - Assess support interactions based on internal standards. - Analyze all customer service metrics (e.g. CSAT, FRT, IQS)...

Monitoring Customer Service and ensure they are doing well with the SOP Conducting tests at different stages of handling complaint, from the first holding case until finishing the case Reporting any defects or problems to senior staff

As a key contact for the ongoing developments. Responsible to design and code top level solution based on complex requirements. Conduct a clean code and code documentation. Maintain the tech debt carefully and be responsible of the upcoming fixes. Te...

Usia Maksimal 30 tahun Memiliki SIM A Pengalaman minimal 4 tahun Jujur, rapih, sopan, dan bersih Bersedia bekerja hari besar, Sabtu, Minggu (lembur) Wajib Hafal daerah Jabodetabek dan mall sekitarnya Mampu menggunakan mobil mewah Automatic serta fitu...

Mampu memberikan legal advice pada MOU perjanjian kerjasama, dokumen tender yang berkaitan dengan bisnis perusahaan Mampu menindaklanjuti ongoing cases dan advice management secara berkelanjutan Dapat melakukan analisis data dan masalah dengan baik M...

Merencanakan, mengatur dan mengurus semua kebijakan terkait bagian HRD Mengurus hal-hal yang berkaitan dengan wage & salary Membuat dan mengurus prosedur kaderisasi karyawan Melakukan monitoring keseluruhan HR Melakukan coaching session