FLOOR SUPERVISOR

Lowongan Kerja FLOOR SUPERVISOR PT Graha Layar Prima ( CGV Cinemas Indonesia )
Operation preparations and services such as setting up workstations with all needed service equipments, utensill.
Knowledge regarding menu items, standard presentation of each dishes and beverages on the menu
Able to handle complaint in a corrective action and high service recovery skill
Record transaction / orders in Point of Sales systems at the time of order.
Communicate with the kitchen regarding any menu questions, the length of wait and product availability, including dietary, allergies, special request or any costumer requirements within services SOPs.
Implementation of health and safety procedures in the seating and lounge area
Adhere to all new and or added SOP of Hygiene & Sanitation at all time.
Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction
Inventory control and management and communicate closely with the chef for menu planning
Maximise upselling opportunities and sales per person and ensure Restaurant merchandising opportunities are relevant to the audience and customer type