Technical Support Specialist

Lowongan Kerja Technical Support Specialist PT Deneva ( DomaiNesia )
Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction;
Resolve technical issues and provide support to resolution;
Maintain current hosting environment in both a Linux and cPanel Servers;
Provide support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites;
Ensure servers are kept up to date and running;
Maintain a highly available environment to minimize interruption to customers;
Monitor the health of the entire hosting environment.