IT Helpdesk

Deskripsi Pekerjaan

Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users’ requirements
Troubleshoot and resolve application issues, maintain and update technical support documentation
Handle asset management, maintain inventory and liaise with vendors
Manage IT infrastructure, system monitoring and reports
Implement and monitor office IT security and antivirus
Other duties include performing first level troubleshooting and support for scheduled server backups

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Persyaratan

Diploma or degree in Computer Sciences, Information Technology or a related field preferred
In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
Hands-on experience in Windows server administration and basic knowledge in Linux server administration
Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals
Professional Qualification - Microsoft Certified/CCNA is a plus
Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
Competent at documenting standard/applications operating procedures
Ability to cover after-office hours and weekend support if there are any infrastructure issues
Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
Has passion for technology and wants to make a difference with technology solutions
Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills
High-potential fresh graduates with no prior experience are welcome



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