IT HELPDESK

Deskripsi Pekerjaan

Responding to queries via chat, email, or phone
Training other staff members on troubleshooting and diagnosing problems
Writing, editing, and revising training manuals for new and updated software and hardware
Providing technical assistance for questions and problems
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyse common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems

Laporkan!
Lowongan ini mencurigakan?
Loker Premium


Persyaratan

Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
Good Customer Service Skills
Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
Writing and Editing Skills to aid in writing and updating manuals
Education in how to Troubleshoot Problems
Candidate must possess at least Diploma, Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology or equivalent.
At least 1 Year(s) of working experience in the related field is required for this position.
Required Skill(s): Application Delivery, Implementation, Software, SQL, RDBMS, MySQL, postgreSQL, Troubleshooting, Training, Helpdesk, Ticketing



via Facebook via Twitter via LinkedIn via Pinterest

Lowongan Kerja IT HELPDESK | Lowongan Kerja PT Lawencon International | Lowongan Kerja Jakarta Selatan

Loker IT HELPDESK | Loker PT Lawencon International | Gaji PT Lawencon International | Loker Jakarta Selatan
Tingkatkan Karir Anda Bersama w3loker.com

Lowongan Kerja Lainnya

  • 1
    Lowongan Kerja PHP Developer
    PHP Developer
    PT Adicipta Carsani Ekakarya

    Saati ini kami membuka lowongan kerja untuk mengisi posisi sebagi PHP Developer

    Full-time

    Rp. Nego


    Lihat

  • 2
    Lowongan Kerja IT SUPPORT
    IT SUPPORT
    PT. Karyawaja Ekamulia

    Menguasai jaringan LAN / WAN, Mikrotik Menguasai Hardware komputer, Instalasi OS & Software Mampu bekerja sama dengan tim Jujur & beretikad baik Memilik pengalaman 2-3 Tahun di bidang yang sama Pendidikan minimal D3 / SMK Bersedia untuk beker...

    Full-time

    Rp. Nego


    Lihat

  • 3
    Lowongan Kerja IT OPERATION SPECIALIST
    IT OPERATION SPECIALIST
    PT. Lufax Technology Indonesia

    Responsible for operation management of Indonesia company to ensure the stable operation of company's systems and business: manage and review local external service using status, set up and manage local info security rules; set up business operation ...

    Full-time

    Rp. Nego


    Lihat