IT Service Delivery

Deskripsi Pekerjaan

Provide day-to-day technical support to end-users and ensure the smooth running of computers, network devices and printers
Troubleshoot and resolve end-user application issues, maintain, and update technical support documentation
Handle asset management, maintain inventory, and liaise with vendors
Maintain and monitor office network infrastructure, IT security, and antivirus tools
Other duties include performing first-level troubleshooting and support for scheduled server backups, system monitoring and reports

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Persyaratan

Diploma or Bachelor's degree in Computer Sciences, Information Technology or a related technical field
Minimum 3 years of relevant experience operating in a similar role
In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
Familiar with TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
Professional Qualification - Microsoft Certified/CCNA will be an advantage
Knowledge of the basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points will be an advantage
Competent at documenting standard operating procedures and knowledge articles
Strong analytical and troubleshooting skills
Open to flexible working arrangements to support the technical issues or activities
Have initiative, enthusiasm and willingness to learn in a fluid and dynamic environment
Passionate in IT technology and wants to make a difference with technology solutions
Good interpersonal and communication skills to interact effectively at all levels
Able to communicate in English to facilitate and collaborate with stakeholders from across the region



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