IT SUPPORT STAFF

Deskripsi Pekerjaan

Provide initial problem, determination to the standard application, and assist end-users to determine whether a problem is on hardware, software, database, or network connection(include microtic router and server)
Liaise with users, resolve technical problem or full request from end-user
Forward unresolved problem or request to the proper channel of support by contacting the designated party or parties

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Persyaratan

Maximum 35 years old
Education Minimum D3 of Information Technology Majors
Communicative , time management and problem solving in the field
Troubleshooting skills: Windows OS, Ms. Office 365, Hardware and software
Basic skill in Office 365 ( Word, Excel, PowerPoint )
Basic Networking Skill, Mikrotik Server Skill
Having experience in using any IT help desk ticketing system application
Having basic knowledge in Wordpress, any programming language, Database, and Microsoft Power Platform ( Power Apps, Power Automate) will be advantageous



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